Australia AIOps Market Size, Share and Growth Analysis Report: Forecast Trends and Outlook (2025-2034)

Australia AIOps Market Trends

The growth of the Australia AIOps market is driven by its ability to improve operational efficiency through the automation of routine tasks, allowing IT teams to focus on more strategic initiatives. AIOps enables real-time monitoring, providing businesses with the ability to address issues promptly. Predictive analytics help foresee potential challenges, allowing teams to manage risks proactively. The automation of root cause analysis speeds up problem resolution, while offering actionable insights to support better decision-making. According to the Australian Bureau of Statistics, the government’s increased R&D expenditure of USD 726 million in 2022-23, compared to 2020-21, further supports the AIOps market by driving innovation and accelerating the adoption of advanced AI and machine learning technologies.

The demand for the Australia AIOps market is driven by its ability to enhance cost efficiency through process automation and improved incident response times. Its scalability makes it ideal for growing IT environments. AIOps strengthens security by identifying anomalies that may indicate potential breaches. Faster issue detection and resolution reduce downtime, while fostering better collaboration among IT teams to enhance problem-solving.

Australia AIOps Market Growth

The opportunities in the Australia AIOps market are boosted as AIOps optimises resource allocation, enhancing IT system performance. By automating repetitive tasks, it alleviates the workload on IT staff. Integration of analytics from various sources offers a comprehensive view of IT performance, improving customer experience, reducing downtime, and enhancing system reliability. This results in quicker incident response and superior service delivery. In August 2024, Telstra expanded Microsoft’s AI infrastructure across its Intercity Fibre Network, part of a broader strategic partnership. This move aims to strengthen Australia's AI ecosystem by developing high-capacity fibre routes, underscoring the role of connectivity in advancing AI and driving technological progress nationwide.

The Australia AIOps market revenue is impacted as AIOps supports better capacity planning, leveraging historical data to predict future demands. It provides a competitive edge through improved operational efficiency and quicker response times. Enhanced automation in IT operations reduces human error, and continuous data-driven insights foster long-term process refinement and growth in IT performance.

Australia AIOps Market Insights

• The Australia AIOps market benefits from the growing financial sector, with USD 8.6 trillion in assets being regulated by Australian Prudential Regulation Authority (APRA). AIOps can enhance operational efficiency and data analysis in this sector, improving decision-making and regulatory compliance, fostering better asset management and financial stability.
• The Australian Digital Health Agency (ADHA) drives healthcare digitalisation, with over 22 million Australians registered on My Health Record by 2022. AIOps can optimise healthcare IT operations, improve real-time data monitoring, and enhance predictive analytics, contributing to better patient care and streamlined healthcare services.
• The Australian Communications and Media Authority (ACMA) reports 99% of Australian adults accessed the internet in 2022, up from 90% in 2019. With increased digitalisation, the demand for AIOps grows to manage vast amounts of data, enhance system performance, and provide faster incident responses in highly connected environments.
• The AIOps market in Australian Capital Territory is expected to grow at a rate of 2.20% from 2024 to 2032.

Industry News

May 2024

Riverbed launched a suite of AIOps solutions to enhance network monitoring and improve digital experiences. The solutions simplified data collection, analysis, automation, and reporting across IT enterprises. Featuring over 30 pre-built applications and integrations, it seamlessly integrated with existing technology deployments, automating issue identification and resolution.

March 2023

Zenoss Inc. launched a Zenoss Cloud zone in Sydney, Australia, ensuring U.S. and EMEA-based services were available locally. The Sydney site met the highest data protection standards, achieving certified strategic status under the Australian Government’s Hosting Certification Framework (HCF), fulfilling privacy, sovereignty, and security requirements.

Australia AIOps Market Drivers

Integration of Artificial Intelligence and Machine Learning

The integration of artificial intelligence (AI) and machine learning (ML) is one of the key trends in the Australian AIOps market. AIOps platforms are increasingly using AI and ML algorithms to enhance their ability to analyse vast amounts of data, identify patterns, and predict issues before they occur. This allows IT teams to proactively manage incidents, optimise systems, and reduce downtime. Machine learning models continuously improve based on new data, making AIOps smarter and more efficient over time. As the need for automation and predictive analytics grows, AI-driven AIOps solutions are becoming integral in IT operations.

Cloud Adoption and Hybrid IT Environments

With the rise of cloud computing, hybrid IT environments have become a significant trend in the Australian AIOps market. Organisations are increasingly moving to hybrid infrastructures, combining on-premises and cloud solutions. AIOps platforms are evolving to support these hybrid environments by monitoring and managing complex, multi-cloud setups seamlessly. This trend is driven by the need for greater flexibility, scalability, and cost optimisation. AIOps platforms provide real-time monitoring and issue resolution across both cloud and on-premises environments, enabling businesses to ensure operational continuity, security, and performance across diverse infrastructure models, especially in sectors undergoing digital transformation.

Opportunities in the Australia AIOps Market

With the increasing frequency and sophistication of cyberattacks, cybersecurity is becoming a top priority in the Australian AIOps market. AIOps platforms are integrating advanced security features, such as anomaly detection and threat intelligence, to identify potential security vulnerabilities. AI and machine learning models help detect unusual patterns in data that might indicate a breach or security issue. This trend reflects the growing need for real-time threat monitoring and proactive security measures. As businesses face more complex security threats, AIOps will play a crucial role in enhancing security operations and reducing the risk of data breaches and cyberattacks.

Market Restraints

The Australia AIOps market faces several restraints, including high initial investment costs and complex integration with existing IT systems, particularly for businesses with legacy infrastructure. Data privacy and security concerns, along with a talent shortage in AI and machine learning, also hinder adoption. Additionally, limited awareness and understanding of AIOps, data quality issues, and resistance to change within IT teams pose challenges.

Regulatory hurdles and difficulties integrating AIOps with multi-cloud environments further complicate implementation. The cost of continuous maintenance and scalability issues for smaller businesses limit the market's reach. Finally, over-reliance on automation can reduce human oversight, potentially affecting AIOps’ effectiveness. These barriers must be overcome for broader adoption.

Australia AIOps Market Share

Market Analysis by Organization Type

According to the Australia AIOps market analysis, small and medium enterprises (SMEs) gain from cost-effective, AI-driven solutions that improve operational efficiency, reduce manual tasks, and boost IT performance. Expected to grow at a CAGR of 20.80% from 2024 to 2032, AIOps enables SMEs to use predictive analytics, automation, and make quicker decisions. In June 2024, the Commonwealth Bank (CBA) launched AI-driven data insights to aid SMEs in growth, with research showing most SMEs plan to invest in AI over the next five years.

The growth of the Australia AIOps market is also driven by large enterprises benefiting from AIOps by optimising complex IT systems, ensuring scalability, and enhancing performance. AIOps speeds up incident response, resource allocation, and proactive risk management, helping large organisations maintain operational continuity, improve customer experiences, and align IT strategies with business objectives. In June 2024, Commonwealth Bank of Australia (CBA) highlighted AI’s role in enhancing customer experiences. AI initiatives led to a 50% reduction in scam losses, a 30% drop in fraud reports, and a 40% decrease in call centre wait times, improving safety, security, and efficiency for over 10 million customers.

Market Analysis by Deployment Mode

According to the Australia AIOps market report, cloud-based AIOps solutions dominate, offering scalability, flexibility, and cost efficiency. These solutions provide businesses with advanced AI insights without needing large on-site infrastructure. This segment is expected to grow at a CAGR of 19.70% from 2024 to 2032. Cloud services enable seamless integration, real-time analysis, and rapid innovation, improving decision-making and operational efficiency. In July 2024, Australia moved its top-secret intelligence data to the cloud through a AUD 2 billion deal with Amazon Web Services, enhancing interoperability with the US and expanding AI use for data analysis by the Australian Signals Directorate.

The demand for the Australia AIOps market is driven by on-premises solutions, which provide businesses with greater control over their data and IT infrastructure, ensuring improved security, regulatory compliance, and the ability to customise according to specific needs. This approach optimises resources for specific needs while maintaining confidentiality and reducing data vulnerability. In October 2024, LogicMonitor's 'Beyond AIOps' webinar highlighted real-world examples of AI's influence on IT operations. The Principal Analyst discussed how platforms like Edwin AI reduce operational friction by providing actionable insights for quicker decision-making and optimising expertise.

Market Analysis by End Use

The growth of the Australia AIOps market is supported by AIOps' ability to enhance operational efficiency in the media and entertainment industry by automating IT processes, ensuring smooth content delivery, and increasing system uptime. It enables real-time monitoring, proactive issue resolution, and optimises resource allocation for better customer experiences and quicker response to system demands. According to ABS data for 2021/22, film and video production businesses generated the highest total income of USD 4,575.3m, surpassing subscription broadcasters. Television drama production saw the largest cost increase at USD 1,085.0m, and multiplatform digital game development contributed USD 181.6m to digital game development businesses' revenue.

The Australia AIOps market development is driven by AIOps' ability to enhance efficiency in the IT and telecom sectors through the automation of network management, detection of anomalies, and improvement of service quality. It allows predictive maintenance, faster issue resolution, and better resource use, leading to improved network performance, reduced downtime, and enhanced customer satisfaction in a fast-paced, high-demand environment. According to CEIC, Australia had 29.1 million mobile subscribers in December 2023.

Australia AIOps Market Regional Insights

New South Wales AIOps Market Regional Insights

The New South Wales AIOps market benefits from the growing adoption of AI and automation technologies, improving operational efficiency, IT performance, and accelerating incident response across various industries. The NSW Government AI Policy and Assurance Framework offers clear guidance on AI’s safe use, balancing opportunity with risk while ensuring necessary protections for service delivery.

Queensland AIOps Market Trends

Queensland’s AIOps market is experiencing increased demand due to AI-driven automation, which enhances IT operations, predictive analytics, and resource allocation to support regional digital transformation. In 2023, CQUniversity emerged as a leader in AI and machine learning research, focusing on agriculture applications like crop prediction and soil health management.

Western Australia AIOps Market Dynamics

Western Australia's AIOps market is influenced by a strong emphasis on cloud integration, driving scalability, operational efficiency, and improved system performance. The sector is expected to grow at a CAGR of 19.40% from 2024 to 2032, with local industries adopting AI for resource management and risk mitigation. In March 2024, the WA Government introduced the Artificial Intelligence Policy and Assurance Framework, ensuring ethical, responsible AI use for positive community impact.

Competitive Landscape

The Australia AIOps market key players specialise in IT service management (ITSM), automation, and artificial intelligence for IT operations (AIOps). These firms offer organisations tools to optimise and automate their IT environments, boosting efficiency, streamlining processes, and enhancing customer experiences. Their solutions support enterprises in improving IT operations, accelerating digital transformations, and aligning IT investments with business objectives. With a worldwide customer base, these companies consistently innovate in areas like cloud computing, DevOps, and AI-driven insights, helping businesses address complex IT challenges.

Key Industry Players

BMC Software, Inc.: Established in 1980 and headquartered in Houston, Texas, BMC Software is a global leader in IT management solutions, providing innovative software that helps businesses automate and optimise their IT operations. The company offers solutions in areas such as ITSM, AIOps, and digital transformation to enhance operational efficiency.

Broadcom, Inc.: Founded in 1961 and headquartered in San Jose, California, Broadcom Inc. is a leading semiconductor and infrastructure software solutions company. It designs, develops, and supplies a wide range of products including wireless connectivity, broadband, enterprise software, and storage solutions, driving innovation across industries such as technology and communications.

Dynatrace Asia Pacific Pty. Ltd.: Dynatrace was established in 2005 and headquartered in Waltham, Massachusetts, operates globally, with a key presence in the Asia Pacific region. It provides cloud-based application performance management and AIOps solutions that enable businesses to monitor and optimise their digital environments through AI-powered insights, improving efficiency and user experience.

HCL Technologies Ltd.: Founded in 1976 and headquartered in Noida, India, HCL Technologies is a multinational IT services and consulting company. It offers a broad range of services, including AIOps, cloud computing, cybersecurity, and digital transformation, helping clients across industries to innovate and streamline their operations for improved business outcomes.

Other key players in the Australia AIOps market report are IBM Corporation, Open Text Corporation, Moogsoft Inc., Nutanix, Inc., and ServiceNow, Inc., among others. 

Recent Developments

September 2024

Zoho introduced an upgraded version of its Zoho Analytics platform with more than 100 improvements. The new version integrates advanced AI and machine learning features, allowing users to generate diagnostic insights, perform predictive analysis, and automatically generate reports and dashboards, thus enhancing self-service business intelligence. 

June 2024

Google Australia launched the "Google for Startups Accelerator: AI First," a 10-week programme aimed at supporting AI and machine learning startups in the seed and Series A stages. This initiative seeks to drive local innovation, complementing Google's other programmes such as AI Sprint and Google Certificates.